Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately. Secure communication across all channels with encryption that meets healthcare compliance requirements. Streamline call, transfer, and contact center operations to enhance communication and provide valuable support to physicians. Efficiently track and manage inbound calls while improving message access and follow-through capabilities for all providers.
Drivers of Value for PerfectServe Clients
As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization’s unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you’re not sure exactly who that person is at the moment. Our solution is proven to reduce communication cycle times and enable clinicians to speed time to treatment. Boost satisfaction scores for both clinicians and patients (HCAHPS) Drive measurable outcomes while consolidating and integrating communication platforms.
- Filter urgent and routine messages with after-hours call management and communication.
- Operator Console allows agents to easily find patient information from the EHR, send secure text messages to providers in real time, and see when providers are available to field patient calls.
- But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you’re not sure exactly who that person is at the moment.
- Get on a discovery call at a convenient time.
- Our Dynamic Intelligent Routing ensures that incoming calls and messages immediately reach the correct care team member, dramatically reducing patient wait time.
- For organizations looking to maximize their investment by working with one partner to address all communication and scheduling needs, PerfectServe Unite has it all.
Get a demo of Lightning Bolt’s platform.
Enable collaboration between care team members while maintaining patient privacy protection. Protect provider time and decrease message response times while enhancing patient care delivery. It relied entirely on manual workflows, and the delays and extra work managed to frustrate doctors, nurses, and patients all at once.
One platform for clinical communication & scheduling.
PerfectServe works on your legacy devices, smartphones (including both BYOD and shared device models), VoIP and landline phones, desktops, and even pagers. Communication and clinical workflows have long been our expertise, but our vision has evolved quite a bit over the years. Get on a discovery call at a convenient time. Our AI considers departmental needs, clinician preferences, and last-minute changes—so schedules are optimized to prevent burnout.
Customer Support
Shorter communication cycles mean faster care. Filter urgent and routine messages with after-hours call management and communication. Connect the entire care team with Dynamic Intelligent Routing® PerfectServe uses intelligent routing integrated with your EHR to support the full continuum of care, from hospital to home. Chat with one of our consultants at a convenient time.
Ready to accelerate speed to care?
- With PerfectServe’s accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day.
- An intelligent scheduling engine that optimizes and fairly allocates shifts enterprise-wide.
- Streamline workflows and reduce documentation time, allowing healthcare providers to focus more on patient care.
- It relied entirely on manual workflows, and the delays and extra work managed to frustrate doctors, nurses, and patients all at once.
- Please note that PerfectServe does not support Windows Mobile devices.
- With our clinical communication, physician scheduling, operator console, and medical answering service solutions, we help our customers accelerate speed to care by ensuring the right people are in place at the right time to take action on important information related to patient care.
Physicians can take or make patient calls from any phone. As an integrated system of applications, PerfectServe is a platform that can be tailored to your organization's unique clinical objectives. But we go beyond secure messaging to make sure your messages get to the correct clinician for any given situation, even if you're not felicebet bonus sure exactly who that person is at the moment. Use HIPAA-compliant messaging for updating family members during procedures and delivering patient appointment reminders, follow-up care, and surveys. They'll triage and route calls in real time with read receipts and two-way messaging.